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Is Aging at Home Better?

Sometimes.

Types of Home Care Provider

Choosing Support at Home

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Types of Supported Residence

Choosing a Supported Residence

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Comparing Costs of Care

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Subsidized & Free Supports

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Home Care

Provider How & Why

Preparing for Home Support

Our caregiving team is almost uniformly skilled and capable of providing companionship through end-of-life care with an average experience over 10 years. All are bonded and insured with regular police checks.

Services Available

The Service Agreement comes with no obligation to receive any service. It provides permission for us to provide the listed services when they are requested.

Agreements are often set up in advance of care needs so that when the time comes it’s a simple phone call to start.

Skilled & Complex Caregivers

Specific timing is one of the primary challenges in home care. Many people want the same services at the same times. We prioritize timing on a needs basis and will discuss time flexibility of services beforehand.

Service Restrictions

Service can be requested six months away or within an hour. Ability to meet short notice requests is determined by staffing capacity and the type of service being requested.

If urgent unexpected service requests are a frequent occurrence ask us about strategies for success.

Continuity of Care

Our hourly minimum service is one hour, increasing in half hour increments. Services under two hours are at a higher rate due to the added difficulty of providing short visits.

Many organizations have minimums of 2 hours or even 3 hours per visit. Scheduling and staffing become easier at the three hour mark but may not provide the flexibility of service to meet client needs.

We do not require clients to have a minimum numbers of hours per week. We will provide a one hour service once a week if that is what is needed.

Some organizations require a minimum number of hours per week (ie 9 hours or more per week). This is because smaller services have no financial return.

Removing Caregivers

The client or authorized family can always decide who is part of the caregiving team. We think our people are generally exceptional. We appreciate frank and honest feedback if you find otherwise.

Invoices & Payments

Invoices are sent out monthly and may be paid by cheque, e-transfer, credit card or bank payment through RBC.

This contrasts with other organizations sending out bi-monthly or bi-weekly invoices.

Added Fees & Costs

Caregivers are primarily supervised and supported by the Coordination Team with clinical education from the Nursing Team.

Cancellations

Visits can be cancelled with no charge by giving at least 24 hours notice. Visits without notice are charged half. Once the caregiver is on the way to the home the visit cannot be cancelled or reduced.

Travel Time

Roughly 15 minutes of each visit is allocated to the travel necessary for transit to or from your home. There is no kilometer charge for this travel.

In circumstances where people live away from population centres or during hazardous weather more time may be allocated for travel.

Communication

To keep the communications consolidated and clear we ask that one family member acts as the main contact. This is usually the person with the Power of Attorney or the most local family member.

Documentation

Home caregivers write notes about each visit which become part of the client record. Employees write in a formalized factual narrative avoiding person opinion or conjecture.

Scheduling & Coordination

After Hours Support

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Supporting those who support us

Possible home caregiver placements are dictated by geographic distances and time. Then we find the best fit from those options. Good coordination means home caregivers aren’t rushed and aren’t rushing their clients in turn.

Good coordination also means the caregivers have effectively scheduled blocks of work and enough hours each week to sustain themselves without insecurity. This is a part of the secret to success for clients in home care. Meeting caregivers needs consistently allows them to focus on meeting the needs of others.

Updated for 2022

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Communities Served

Agency *VictoriaPeninsulaWestshoreSookeSaltspringNorth of the MalahatAble to provide service in rural areas
Oak Bay to EsquimaltRoyal Oak to Deep CoveView Royal to MetchosinAnd surrounding areasAnd outer gulf islandsDuncan, Shawnigan and onwardsMetchosin, Deep Cove, Brentwood
CommunityPlusXXXXX Limited ServicesX
Just Like FamilyX
Van Isle Home CareX
Pacific CoastX
BayshoreX
SerenityX
Right at HomeX
Blue SkyX
QualicareX
Care & CompanyX
Nurse Next Door VictoriaX
Saint ElizabethX
Luxcare Senior CareX
Comfort KeepersX
ComForCareX
Home InsteadX

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Policies & Practices

Agency *Business TypeLiving Wage EmployerVisit Cancellation WindowVisit Cancellation Without NoticeService Cancellation WindowVisit Cancellation Without NoticeInvoicingOther PolicyLast Update
CommunityPlusIndependent since 2016
Owner Operated
Yes24 Hours1/2 rate on all hoursMonthly 12 per yearWeekend Premium2022/01
Just Like FamilyFranchise since 2019No24 Hours–/–2022/01
Van Isle Home CareIndependent in 2020
Formerly Retire-at-Home franchise
No24 HoursFull rate up to 4 hours/–2022/01
Pacific CoastIndependent in 2020
Formerly CBI-WeCare branch
No24 HoursFull rate on all hours/No escort driving services2022/01
BayshoreNationalNo24 HoursFull rate up to 4 hoursBi-Weekly 26 per year–2022/01
SerenityIndependent since 2012No24 HoursFull rate on all hours/–2022/01
Right at HomeFranchiseNo24 hoursFull rate on all hours/–2022/01
Blue SkyIndependent since 2020No////2022/01
QualicareFranchiseNo24 HoursFull rate on all hours/–2022/01
Care & CompanyIndependent since 2007
New owners 2021
No24 HoursFull rate up to 4 hours/$89-129 Intake fee2022/01
Nurse Next Door VictoriaNational & FranchiseNo24 HoursFull rate up to 4 hours/–2022/01
Saint ElizabethNationalNo24 HoursFull rate up to 4 hours/Minimum 12 hours per week2022/01
Luxcare Senior CareIndependent since 2012No24 HoursFull rate on all hours/Rates may be higher based on care requirements2022/01
Comfort KeepersFranchiseNo1 Week1/2 rate on all hours/Minimum 9 hours per week2022/01
ComForCareFranchiseNo24 HoursFull rate up to 4 hours/–2022/01
Home InsteadFranchiseNo48 HoursFull rate on all hours/–2022/01

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Caregiving Services

AgencySkilled Caregiver (1 Hour)Skilled Caregiver (2 Hours)Skilled Caregiver (3 Hours)Companion Visit (2 Hours)Companion Visit (3 Hours)Overnight Visit (12 Hours)Live-in Visit (24 Hours)
CommunityPlus$ 52.00 / Hour$ 42.00 / Hour$ 42.00 / Hour$ 42.00 / Hour$ 42.00 / Hour$ 336.00$ 520.00
Just Like Family–$ 39.00 / Hour$ 39.00 / Hour$ 39.00 / Hour$ 39.00 / Hour–$ 502.00
Van Isle–$ 40.00 / Hour$ 40.00 / Hour$ 37.00 / Hour$ 37.00 / Hour––
Pacific Coast–$ 40.95 / Hour$ 40.95 / Hour$ 38.50 / Hour$ 38.50 / Hour–$ 495.00
Bayshore–$ 42.00 / Hour$ 42.00 / Hour$ 42.00 / Hour$ 42.00 / Hour$ 350.00$ 455.00
Serenity–$ 42.00 / Hour$ 42.00 / Hour$ 42.00 / Hour$ 42.00 / Hour$ 310.00+$ 500.00
Right at Home–$ 43.00 / Hour$ 43.00 / Hour$ 39.00 / Hour$ 39.00 / Hour–$ 672.00
Blue Sky–$ 45.00 / Hour$ 45.00 / Hour$ 45.00 / Hour$ 45.00 / Hour––
Qualicare–$ 45.00 / Hour$ 45.00 / Hour$ 45.00 / Hour$ 45.00 / Hour–$ 450.00
Care & Company–$ 49.00 / Hour$ 49.00 / Hour$ 44.00 / Hour$ 44.00 / Hour$ 380.00–
Nurse Next Door–$ 50.00 / Hour$ 50.00 / Hour$ 50.00 / Hour$ 50.00 / Hour––
SE Health––$ 37.50 / Hour–$ 34.00 / Hour–$ 694.80
Luxcare––$ 41.95 / Hour–$ 41.95 / Hour$ 360.00–
Comfort Keepers––$ 42.00 / Hour–$ 42.00 / Hour$ 320.00–
ComForCare–––$ 37.00 / Hour$ 37.00 / Hour––
Home Instead––––$ 42.00 / Hour––

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Professional Services

Agency *Occupational TherapistPhysiotherapistRehab AssistantRegistered NurseLicensed NurseFootcareDriving Escort (Per KM)
CommunityPlus$ 120.00 / Hour$ 120.00 / Hour$ 60.00 / Hour$ 80.00 / Hour$ 65.00 / Hour$ 75.00$ 0.75
Just Like Family––––––$ 0.45
Van Isle Home Care––––––$ 1.00
Pacific Coast–––$ 79.00 / Hour$ 60.00 / Hour$ 60.00–
Bayshore–––$ 75.00 / Hour$ 60.00 / Hour–$0.75
Serenity––––––$ 0.75
Right at Home––––––$ 0.75
Qualicare–––$ 75.00 / Hour$ 55.00 / Hour$ 60.00$ 0.55
Care & Company–––––$ 85.00$ 0.59
Nurse Next Door Victoria–––$ 90.00 / Hour$ 65.00 / Hour$ 65.00$ 0.65
Saint Elizabeth––––––$ 0.55
Luxcare Senior Care–––$ 75.00 / Hour$ 65.00 / Hour$ 65.00$ 0.70
Comfort Keepers––––––$ 0.80
ComForCare–––––––
Home Instead––––––$ 1.20
* Please refer to the Caregiver, Companion & Nurse Visits table above for the month that data for each listed Agency was last updated.
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